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Are retail share dealing platforms fit for purpose?

Collection of images of platform outage messages

Another bout of massive stock market volatility. Another day of frustrated private investors glaring at their frozen screens like horny teenagers trying to download a low-res porn MPEG on a dial-up modem in 1994.

When markets get super congested like they did on Monday, retail platforms fall over. It doesn’t matter whether we’re in the midst of a crash like we saw back in March or if shares are going gangbusters as with this week’s vaccine rally. If you’re a private investor trying to buy or sell shares, you’ll be lucky if you can log into your broker, let alone trade.

You’d hope headlines like these would focus minds at the platforms:

  • Investors rage as market surge crashes trading platformsCityWire
  • Hargreaves Lansdown suffers system outage amid record trading volumesFT
  • Retail trading hits snags as vaccine news sparks stock scrambleReuters

But this problem is hardly new, so maybe their strategy is just to grin and bear it…

…until the next day of pandemonium rolls around.

Musical shares

If you’re a dedicated passive investor – good for you – then you may say “so what?” to this kerfuffle.

Passive investors don’t trade like hyperactive card sharps. Passive players buy, sell, and rebalance their holdings according to their long-term plan. Ideally they automate the whole process. They would then be oblivious to the disruption their active brethren endured earlier this week.

At Monevator, we certainly believe most such investors who use broad index funds will do better than those who try to beat the market.

They’ll also sleep better at night!

I tried to tell a friend about Monday’s market mania. My friend has learned his passive investing habits on this very website, from my passively pure co-blogger. My friend was bemused, because his portfolio just appeared to have gently risen a couple of percent since the weekend. And he’d only looked at it because I asked him to.

To prove I wasn’t an overly sensitive soul, I sent him some commentary on the market rally, such as this snippet quoted by Bloomberg:

Based on historical data, the book-to-market [factor] enjoyed a 12x standard deviation rally, while price momentum and short-term growth factors suffered from 20x and 25x sigma sell-offs, respectively, on November 9.

That’s a lot of sigmas.

Most of the indices just marched higher. But I own technology shares that fell 20-25% over Monday and Tuesday, as well as value stocks that gained that much and more.

This churn is what market wonks (guilty as charged) call ‘internal rotation’.

Partly it’s reflective of a change in sentiment among investors about the earnings outlook for different sectors.

This time around we saw ‘stay at home’ tech stocks made less appealing by the positive vaccine news, and concurrently more appetite for burned-out ‘physical economy’ firms that need boots on the ground to make money.

Yields on safe government bonds ticked higher, too. If that continues it would be bad for high-multiple shares priced on their long-term earning potential, as I explained a few years ago. At the same time certain beaten-up value shares such as banks could profit from higher rate expectations.

Yet another driver of internal rotation is when traders sell one sector as a source of funds to buy shares in another.

Even if an investor has spare cash, using it to buy the suddenly more appealing airlines, hotels, and cinema chains would mean increasing overall equity risk. Whereas selling other shares at the same time tamps down your overall exposure.

Well, it does if you’re actually able to access the market via your platform.

Going for broke

I use multiple brokers and they nearly all gave me trouble on Monday.

For a while I couldn’t even log into one. Others would let me in, but then they wouldn’t let me trade.

For example, I got into Freetrade instantly with my thumbprint and it showed me my holdings without breaking a sweat. I was all set to sing the praises of its shiny modern tech stack – until I tried to actually buy some shares. Multiple attempts left me waiting for a buy confirmation that never came – the trades were never executed.

Other brokers appeared to execute my live trades but then, after a long timeout, they admitted that really they couldn’t even get a quote from the market.

Far worse, there are reports of investors on some platforms buying more shares with phantom cash that was never deducted from their balances after earlier trades executed, and even of big negative cash balances once the dust had settled.

The platforms should have been able to uncross all this – but not without infuriating customers, and possibly dinging their potential profits.

Interactive Investor appears to have held up best among the major platforms, judging from social media. That’s interesting given it has not always received the most sparkling marks for customer service. Perhaps it’s been investing in technical capacity instead of phone lines?

Price sensitive punters

Should we care that so many platforms fell over when the market went crazy? Should we be angry customers?

I think you can be miffed about it while still acknowledging the platforms have a difficult job.

People always say that Internet-enabled businesses should be more ready for any sudden surge in demand – online grocers, video aggregators, and share platforms alike.

And of course they mostly are prepared. But what level of extraordinary extra demand is it reasonable to cater for?

You can be ready for a market that’s 10-times busier than average. But then it will be the 11-times busier market that will get you every time.

I do think these platforms are different from other sites that fail with demand surges, though. It doesn’t really matter if you order your granola from an online supermarket with a 15-minute delay. In contrast share prices change constantly, and access to those prices is exactly what you’re paying for.

You could also argue a very active stock market is clearly one that many investors want to be, by definition, given all the activity. So if a platform fails to enable you to get involved, is it even fit for purpose?

To reiterate, at Monevator we think most people should be passive investors. They should turn off their PCs and smartphones on a day like Monday and go for a walk. Try to pick short-term winners and losers during such a feeding frenzy and you’re liable to lose a limb. Or at least a few quid.

Even so, it’s not very credible to argue that a platform failing on a very busy day is protecting small investors from themselves.

You could equally well say a wine producer watering down its alcohol or a cigarette maker stuffing its fags with parsley is doing consumers a favour.

Good luck getting that past Trading Standards!

Play to play

Set against all this moaning, owning a DIY portfolio has never been cheaper or easier. Low-cost platforms are a huge reason why.

We might clamour for a quant-fund’s fat pipe plugged into a market that’s gurning like a clubber in 1980s Ibiza, but would we pay for it?

The very biggest platforms are making decent profits, so you might argue they can afford to upgrade their infrastructure.

But it’s also true that the last time the regulator looked deeply into this sector a few years ago, the rest of the platforms were making diddly-squat.

There’s been consolidation since then, so the situation may have improved. But it would be counter to investors’ interests if pressure for bombproof platforms – perhaps even from the authorities – led to more mergers, less competition, and with that higher prices. Be careful what you wish for!

Did you try to buy or sell shares earlier this week? How did you get on?

Note: We both get a free share if you sign-up via my link to Freetrade. The Interactive Investor link is an affiliate link, too. The author owns shares in Hargreaves Lansdown.

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Stress management

Stress management post image

While in the midst of biting my nails over the election result, a friend said:

‘Watching the results coming in was like putting our books and magazines down to concentrate when the plane takes off.’

As if the power of our minds could somehow help the pilot get the bird up in the air.

My friend decided it was all too much. She needed to detach. She needed to accept the outcome was beyond her control.   

Chastened, I looked at myself sitting in a nest of devices. Refreshing my feeds like a burns patient on a morphine drip.

Unshaven, short of sleep, exerting no control whatsoever…

What had I become? 

This isn’t me

I manage stock market alarmism by checking my portfolio about as often as King George III heard from the colonies. 

Why was I trying to deal with election stress by reading about every ballot drop in US counties I didn’t even know existed until last week?

The difference lies in my understanding of the rules of the game.

The Investor has rightly called out stock market analysts astrologers who invent a new story to explain every fit and cough of the market. 

Those ‘insights’ are typically about as useful as reading the omens for victory from the flight of swallows. 

The value added is clear: the analyst is a performance artist, the media is an impresario, and the audience is entertained. 

What it’s not is useful information, except for reminding me that no quantity of BS helps. 

The election analysis was different. The Red Mirage effect helped me understand why Trump’s early 700,000 vote lead in Pennsylvania was not game over. 

But my ape brain was still easily rattled by every plot twist.

I was deeply emotionally invested in the outcome because I believe this election had more riding on it than any other in my lifetime. The risk of the world superpower sliding into authoritarianism is not one I take lightly.  

Then I found the election quants.

Digging beneath the headlines, these people crunched the numbers and properly contextualised the state of the race. Their sober-minded reports – as informed and agenda-free as any I could find – helped me through the critical hours. 

This doesn’t work in the markets

As a small everyday saver I cannot tap into an equivalent real-time resource during a stock market crisis

I do believe that some players can beat the market. They usually reinforce incredible skill with banks of PhDs, super-computers, and machine-learning algorithms.

Crucially:

  • They don’t need my money.
  • They don’t share their knowledge with the internet.
  • Their process does not rely on transparency. 

This is a very different environment to the election. 

I can’t expect to navigate a market meltdown in the company of a friendly insider. 

Stress management in this domain depends on fortifying my mind in advance.

I need to recognise my psychological enemies so I can reflexively avoid them, or shoot them down as they spawn like videogame baddies. 

By cultivating the right behaviours and keeping the faith when all hell breaks loose, you can pull through with minor cuts and bruises…

Let’s divide up the risks we need to manage as a small investor as we navigate a drama in the markets.

Pre-crisis

Overconfidence – Loading up my portfolio with too much risk after a market run-up leaves me thinking I’m the King Midas of investing. 

Dealing with it – Adopt a more conservative asset allocation than I think I need. Read about risk tolerance. Read about stock market history and the worst that’s happened

Chasing returns – Over-concentrating my portfolio into crowded trades is like boarding the gravy train after it has left the station. Think buying crypto after the internet has run rampant with stories of Bitcoin millionaires, or getting into gold after it jumps 20% in price. 

Dealing with it – Other than not doing it, I must abide by strong rules of thumb to deal with the temptation. No more than 5% of the portfolio can go into any alternative asset class. No more than I can afford to lose if I must invest in the hot new thing. 

Pennies in front of steamrollers – Some trades make you feel like you’ve joined the big leagues, but they can backfire spectacularly. Trading on margin, spread betting, contracts for difference, inverse leveraged ETFs – high-risk investing can be as intoxicating as driving a Formula One car. Right up until you smash into the pit wall.  

Dealing with it – Don’t trade in things you don’t fully understand. If you’re on an app that feels as exciting as a casino, then it is a casino

Mid-crisis

Panicking – Your portfolio is down 30% or worse. Everyone is freaked out. The herd stampedes. In the media, the End Of The World Is Nigh. You sell. But somehow… the market rallies? Yes, while you’re on the sidelines in cash. Loss crystallized. But in an alternative universe, you snooze through the whole thing and are absolutely fine.  

Dealing with it – Just don’t do it. Do not sell. The only plug you should pull is the one connecting you to the panic. Get off the internet. Do not look at your portfolio. Recite your safe word. Read your stock market history again. As long as we’re not losing World War 3 or in the throes of Communist Revolution, then a recovery will (eventually) follow. 

Post-crisis

Traumatised – You’re in your shell, licking your wounds, counting what’s left of your cash. You’re afraid to return to the market. Too shell-shocked to revisit the scene. The market marches on. Your portfolio slowly falls behind like a once-great country that’s lost its way. 

Dealing with it – This is the place we never want to be. It may be too late to restore your shattered confidence, and rational advice is probably misplaced. But if there is a light that can intrude upon the gloom, it is this: there is no better time to invest than when the market is cheap.

Long-term

Paying high-feesCosts are guaranteed, returns are not. 

Dealing with it – Invest in the cheapest index trackers you can, and avoid someone else trousering your profit. 

Constantly changing the plan – Financial engineering changes more often than the fundamentals. City marketing departments fire new magic bullets at us every day: ‘The old way of doing things is dead, only our sexy new product can make you rich.’ 

Dealing with it – Don’t fall for the sales pitch. Have faith in your plan when it’s built on evidence. (A paper from a fund manager is not evidence. It’s marketing.)

Doom-casting – Projecting some negative trend into a huge wall shadow of fear. You know the sort of thing – the hard left will confiscate our pensions, ballooning debt will destroy fiat currency, and so on.  

Dealing with it – Recognise you probably didn’t worry like this until you had something to lose. Success can breed irrational dread of change to the status quo. Franklin D. Roosevelt’s memorable phrase“the only thing we have to fear is…fear itself” – is a useful piece of wisdom to lean upon. 

Comparing yourself to an impossible ideal – Investing-wise, this foible might manifest itself as regularly checking in on an investment you once owned and sold, like you do with an ex on Facebook. (And then being consumed with regret if it thrives without you.)

Dealing with it – Don’t look back. Don’t beat yourself up. Get used to humble pie. The market makes us all eat plenty of it. 

No-risk, guaranteed returns – The surest sign of a scam. Or at the very least small print laced with booby traps that will blow up in your face, sooner or later.

Dealing with it – Run away! Head for the hills! But never forget how easy it is to fall for the dream when you’re desperate. 

Impulse control

The overwhelming complexity of the markets is an environment that few of us are equipped to navigate by instinct.

Our intuitions and gut reactions help us deal with short-term challenges that we’ve experienced many times before.

Barking dogs. Stormy conditions on the drive home.

But investing is a long-term game that confronts us with situations we have very rarely if ever confronted. 

We struggle to calculate the odds, can’t cope with the unpredictability, and draw poor conclusions from scant evidence. 

That’s why, for me, stress management in this alien place is about:

  • Straitjacketing my emotions with evidence.
  • Favouring inaction over action – especially when my blood is up. 
  • Planning what I’m going to do ahead of doing anything. 
  • Detaching from events like I’m floating in space.  

How do you manage your stress? What psychological pitfalls do you think we face as investors and how do you deal with them?

Let us know in the comments below. 

Take it steady,

The Accumulator

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Weekend reading logo

What caught my eye this week.

Leave aside the existential horror of watching the former leading nation of the free world look ever more like it’s LARP-ing its way through the decline and fall of the Roman Republic, and from a market-watcher’s perspective the US elections have been quite entertaining.

I’ve especially enjoyed the narratives used to explain the gyrations in share prices as the drama has unfolded.

As markets fell in October we were told investors were pricing in a Biden victory. Indeed, a ‘blue wave’ was about to seize the levers of power.

“All those juicy tax cuts will be reversed! Regulation will resume! Sell equities!”

Then as the market rose around election day we heard investors foresaw a huge spending spree by Democrat president Biden. Shares rose in anticipation, apparently.

“Mo’ stimulus, mo’ gains!”

But then Trump seemed to do be doing better than expected – and markets kept going up anyway. Oh, that was because supposedly investors love a gridlocked Washington.

“It all leaves politicians unable to do anything to upset the applecart / gravy train!”

But why were tech stocks rallying the most? Um, that was because the US Federal Reserve would have to keep rates lower for longer in an uncertain and undecided America.

“TINA 2.0: There is no alternative!”

At least when you go to a fortune teller you get a cup of tea.

Donald ducked

The reality is all this and more was being priced-in, every second. Not to mention the fact global markets had fallen 5-10% in previous weeks and to some extent were probably just retracing their losses as shares changed hands from weaker nervous investors to those happier to take their lumps.

My own pet theory is President Biden is far more likely than Trump was to try to get Covid by the throat in the US and strangle it. In the short-term that could mean a slower recovery and more government borrowing and money printing. All good for technology and growth stocks.

But who knows? The key point is narrative follows price action – at least by the time it reaches the masses. Not the other way around.

Have fun with the pundits if you must (I do) but be wary of taking any of it too seriously.

As my co-blogger said last week:

The market is the consensus of expectations on the future of a stock. Only unexpected events can shift the price. How can you predict the unexpected?

The short answer is: you can’t.

Have a great weekend.

[continue reading…]

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A graph showing the rollercoaster journey of portfolio returns.

What now? Money-weighted? Is this some new humblebrag? Where you make out you’ve got so much money that you have to weigh it rather than count it?

If only.

Tracking your money-weighted return is a commonly accepted method of measuring your investment performance, if you’re an everyday kind of investor.

For that reason, I use money-weighted returns to track the Slow & Steady passive portfolio.

Slow & Steady portfolio tracker download – We’ve had a fair few requests over the years to make the Slow & Steady portfolio tracker spreadsheet publicly available. Ta-dah! There it is at last. I’ve finally cleaned it up so it’s fit for human consumption. Please copy the template and adapt as you like for your own portfolio tracking needs.

Why am I stressing this money-weighted return business?

Because most of the returns we see in fun-time stories like “The FTSE 100 has gone nowhere for 20 years” or similar do not necessarily reflect our personal investment experience.

The financial industry prefers to report time-weighted returns, but there are many other different methods.

Money-weighted returns show a personal return that adjusts for common investor behaviour such as pound-cost averaging or crazy market-timing stunts.

Money-weighted vs time-weighted returns

It’s a clash of the accounting titans:

Time-weighted returns – This is how indices and funds typically report returns. The procedure strips away the impact of cashflows in and out of an investment. It measures how a portfolio performed over a specific length of time – with all time periods weighted equally. This makes sense if you’re a fund manager publishing your annual performance report. You don’t want to be judged on the whims of active investors withdrawing a billion pounds last quarter because Bitcoin had a good month, for example.

Money-weighted returns – This approach captures the effect of contributions and withdrawals on your returns as opposed to eliminating them. Time periods in which you have more money invested have more impact on your overall return. It’s likely to be a better reflection of your investment experience, especially if you pay in £500 a month, say, instead of £6,000 at the beginning of the year.

If you made a big withdrawal to avoid a market crash or bet large on an anticipated surge then you’d get some sense of your ‘skill’ (or good luck) by comparing your money-weighted return versus your time-weighted return.

The Investor wrote a good piece on unitising your portfolio. Doing so enables you to track your time-weighted returns.

You’re now reading the money-weighted sequel to that post and it’s only taken me five years to get around to it. (Luckily The Investor does not demand time-weighted invoices).

XIRR: the money-weighted annualised return formula

XIRR is a formula that enables you to calculate your money-weighted rate of return.

You just need a spreadsheet and a few pieces of information:

  • The dates you made any contributions and withdrawals from your portfolio.
  • The value of your portfolio and/or holdings.

That’s it.

Tracking your portfolio using XIRR gives you a ‘personal return’ because it’s sensitive to your specific contribution and withdrawal history. Even if you hold a one-fund portfolio, your returns will differ from somebody else with the self-same portfolio due to your different trading histories.

The example below shows you how to use the XIRR formula to produce an annualised return using Google Sheets or Excel.

Set up your columns and rows like this:

XIRR formula example to generate a money-weighted annualised return

The dates formula is used in every cell of the dates column.

The XIRR formula is used in the annualised return cell that shows 16.87% in the example above.

The final rows in the formula (D17 and C17 in the example) refer to the grey ‘total portfolio value’ row.

XIRR: what counts as cash flow

  • Do not include dividends as a positive cashflow. The reason is that we’re measuring total return here. So when you reinvest your dividends, their effect upon performance will show up in your portfolio’s total value.
  • Dividends withdrawn from your account do count as negative cashflows because they are a reduction of your total return.
  • Do not count platform fees, dealing fees, and other expenses that are taken from your account. You don’t chalk these fees up as a negative cashflow because the dosh you put in to cover them shows in your positive cashflows, while its loss is felt in your portfolio’s lower total value. The money went on some asset manager’s cigars rather than on more assets compounding for you.
  • If, however, you pay fees from a separate account then do input those as negative cashflows.
  • If you sell an investment to cash and reinvest it then that doesn’t count as cashflow. If you withdraw that cash from your portfolio then of course that’s a negative cashflow.

You can aggregate multiple accounts into one XIRR annualised return figure by pooling all cashflows and values using the layout in the spreadsheet example above.

XIRR: trouble-shooting

Make sure you input your positive and negative signs correctly.

#NUM! error in your XIRR annualised return cell usually means the values in the grey ‘total portfolio value’ row haven’t been changed, or the XIRR formula wasn’t adjusted when the grey row moved down after new cashflow dates were entered.

The error can also mean the estimated return ‘guess’ needs to change. The guess (see the 0.05 number in the XIRR example above) gives the formula a starting point from which it can iterate the result. Try values from -0.1 to 0.1 if you get a #NUM! Error. After that you’ll need to spelunk for an answer on the internet forums – the Bogleheads are very good on XIRR – or try our comments below.

XIRR gives an annualised return. Investments held for a short-time may look Buffett-beatingly good on this view. For example, a new fund that gains 10% in a month will show an annualised return of over 207% using the standard XIRR formula. And sure, that’s what you’ll earn if that momentum is maintained over 12 months.

Back in the real world, you can apply a year-to-date XIRR formula to show how you’re really doing.

Substitute the standard formula for this beauty:

=SUM1^2)/365))-1))

Here’s the year-to-date formula in action:

XIRR formula generating a year-to-date return

The year-to-date formula is used in the cell that shows 10% in the example above.

The final rows in the formula (B3 and A3 in the example) refer to the grey ‘total portfolio value’ row.

Switch out the year-to-date formula once your investment reaches its first birthday.

There are variant XIRR formulas available. These include ones that let you account for leap years if you need precision like a Swiss watchmaker.

You can get a real rather than nominal return by subtracting average annual inflation for the period from your annualised return. Use an inflation calculator to help you do this.

Remember XIRR is good but it’s not perfect. Google it and you will find some complex forum debates that work through the more outlandish scenarios like Kasparov-level chess problems.

If that’s not your cup of Novichok then know that XIRR is good enough for most people in most situations but other return measures are available.

Here’s one we made earlier

Our Slow & Steady portfolio tracker template shows you how to track your annualised return across multiple funds within a portfolio (see the Cashflows tab).

It’ll also help you see how the XIRR formula works so you can use it to create your own money-weighted returns.

I recommend building your own spreadsheet that’s fully customised for your own brain. It’s a good way of keeping yourself out of mischief on dark winter nights.

Elsewhere:

  • The Bogleheads do a good spreadsheet that tracks money-weighted and time-weighted returns.
  • Morningstar’s Portfolio Manager also tracks your returns from multiple angles and sucks in their financial data too.
  • Our very own Lars Koijer has put together a YouTube series on building your own spreadsheet.

Finally, my co-blogger The Investor alludes to his own legendary spreadsheet that you’ll sometimes hear talked about in hushed (/skeptical) tones. It’s unitised, because The Investor likes to pretend to himself that he woulda, coulda, shoulda been the next Warren Buffett.

Perhaps if we lobby him hard enough he’ll release it into the wild – in five more years.

How do you track your returns? Let us know in the comments below.

Take it steady,

The Accumulator

  1. (1+XIRR(B1:B4,A1:A4,0.05[]
  2. (DATE(2019,1,31)-(DATE(2018,12,31[]
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